"The London Summit, it was hoped, would provide the groundwork for a coherent global strategy to deal with the current financial crisis. Amidst reports of the scale of IMF investment we ask whether this was the day the world came together; or did they?" Read more on Worldfinance.com.
The first generation of the iPhone caused quite a buzz towards the end of 2007. Apple fans queued for hours to get one, even though the cost of a handset was quite steep for a phone that did not even have 3G connectivity. What captured people's imagination was the phone's look, feel and usability. Most folk would expect these attributes as well as innovation to apply to anything that comes out of the company's stable. Download EBritain_iPhone-article_Issue3_Nov_08
The new Toshiba Portégé M700 is widely acclaimed by industry analysts.Different reviews place it within the top four laptop tablet PCs. CNET Asia, for example, gave it 7.5 out of 10 for its design, features and overall performance. Toshiba has worked hard to add an extra level of usability. “To be able to interact with the PC is going to be a huge benefit" explains Kenneth Chan -Toshiba's product manager for the EMEA region. Download EBritain_Bricks2SmartPhones_2ndissue
Mycustomer.com - The downturn is a time for change and innovation, argues Graham Jarvis, who looks at how businesses are adopting a global partnership approach to survive and thrive.
Please click here to read the complete article.
If you're a law firm you can beat the recession. Graham Jarvis offers his tips on how to beat it, and emerge as a market leader. How can you do this? By clicking here.
Witten by Graham Jarvis. Published by Legal Marketing in the October/November 2008 edition of Legal Marketing magazine.
"During economic downturns, the impulse normally is to reduce costs, which usually means staff redundancies and cuts in marketing and training budgets. But is this the right course of action and how will that impact on your customer service? Cuts are not always the answer, as Graham Jarvis explains."
Published by Customer First (Vol. 8. No. 5, 2008), the magazine of the Institute of Customer Services.
"It’s all very well being able to talk to your agents — but what about giving them the chance to talk too? The importance of hearing what your staff have to say should never be underestimated, argues Graham Jarvis."
Published by Call Centre Focus (CCF) in October 2008
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